Positiv: The staff were nice and made pickup and dropoff easy. The car took some getting used to, but it was a great car for driving around a lot with its great gas mileage.Negativ: The fee for underage drivers is terrible and makes a decent priced rental really expensive.
Negativ: Longer wait times when picking up car in HILO.
Nice carPositiv: Very comfortable and economical for an SUV. Very fast pick up. Negativ: Could not increase rental days because of over booking
Nice staffPositiv: Staff and convience.Negativ: Drop-off signage not clear.
Positiv: Friendly and helpful staff.Negativ: No flexibility about spouse driving privileges without paying more.
Positiv: The fast and easy serviceNegativ: N/A
Positiv: Very quick check in and check putNegativ: Car had funky smell and had to keep windows open and spray air freshener.
Positiv: Pickup was great. Very helpful folks at Hilo. Negativ: Was going to charge me $400 extra to change my return from Hilo to Kona Hawaii. Unbelievable. I'd like to know why that would be the case.
AlamoPositiv: I didn't check the price when I paid for the car because I was tired and just wanted to get to my hotel. I get to the hotel and realized that the receipt charged me $11 more than what I was quoted for. I went back the next day and they fixed it. Negativ: I had to drive the next day to go to the pick up location to solve the issue instead of being able to call them and fix it over the phone.
Almost brand newPositiv: The car had about 350 miles on it when I picked it up, so it was great to have a new car for a week to try out.
Positiv: Fast. Check in and return
Positiv: Ease of pickup and drop-offNegativ: I had reserved a intermediate size car but was given a Hynadai Veloster.
Negativ: Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.
Positiv: Great condition and very clean. Negativ: A bit expensive.
Positiv: Helpful agent
ANT INFESTATIONPositiv: The car was roomy.Negativ: The car was infested with ants the whole time. I did not call because i didn't want to deal with someone hundreds of miles away. Also, I was too far from the airport to return the car and did not want to waste my valuable vacation time.
Good experience Positiv: The person who helped us was really nice, gave us directions for where we were heading and some passes to get into a botanical garden that was on our way.Negativ: Definitely did not match the quoted price on kayak... Lots of add ons once you get to the counter to pick up your car.
Positiv: The staff was very helpful!Negativ: tThe price was astronomical.
Fast, cleanPositiv: Fast, car cleanNegativ: Price could be better
Positiv: Super Zustand und sehr sauber.Negativ: Ein bisschen teuer.
Positiv: Hilfsbereit Agent
Positiv: Das Personal war sehr hilfsbereit!Negativ: Der Preis war astronomische.
Schnell, sauberPositiv: Schnell, Auto sauberNegativ: Preis könnte besser sein
Great service Positiv: Great customer service. Friendly, helpful stuff. Both picknup and drop off service was quick and hassle free
Positiv: The seervice was gtreat. The car was a little small and I wouild bang my head getting in and out but that wasn't your fault. DRop off was easy.
Positiv: fast convenient service and friendly staffNegativ: Having to find a ride from the airport. Walking would have been too far since the walk out of the airport to the street is quite far. The 3 blocks from the airport are not regular blocks,
Ship to Rental shuttlePositiv: The agent was very helpful and easy to deal with. We had booked a full size car which was unavailable but were offered a substitute.which worked well for our 4 adult passengers.Negativ: The airport facility was overwhelmed by the numbers of passengers arriving by cruise ship. The shuttle area at the port could not handle the arrival. We actually took a taxi to the airport because the shuttle would only take the one person renting.
Drop off in HiloPositiv: Very quick & painless.
Positiv: It was the same car. We just dropped it off in Hilo.
Positiv: Very fast check in
Good value off the airportPositiv: Almost new vehicle, great size SUV for party of five, good level of equipment and options
Good communication from the location (agent called us about no shuttle on Saturday)Negativ: No shuttle on Saturdays, closed on Sundays
Poor built-in GPS (GMC)
Good value, excellent service off airport in HiloPositiv: Very friendly and efficient staff, very near airport but saved 40% off airport rates for an extended rental
Positiv: The young lady that checked us in helped with an upgrade and a better rate than we had found online.Negativ: I called the 800 # to extend the time to keep the car. Their rate was close to double the rate I got in Hilo. It was cheaper, but inconvenient, to turn the car in and rent another car.
A good rental experiencePositiv: I rent cars for work all the time, This car was relatively clean and ran well. For a rental it was well kept. It smelled normal and drove normal. Service reps were efficient and polite. Negativ: Somebody left a big sunscreen blob on the steering wheel and driver's seat that looked like it dried in the sun. Seems like something you would want to clean up before you hand the car out again.
Very happyPositiv: My transmission out in my car and I started looking on a way to get to my dentist on the other side of the island. I contacted Kayak and they hooked me up with Enterprise. Very cost effected and I was able to make my dentist appointment. Yeah!
Hilo airport was easy and simple even though we got there at 8:59 at 9Positiv: Super nice people in Hilo HINegativ: Couldn't stay longer. :)
complicated electronic car with poor directionsNegativ: Display screen that distracted driving, especially at night.
Couldn't figure out how to tun it off. Advise bringing duct tape
for such cars/
As expectedPositiv: Clean car. Easy pick up.Negativ: Car was different model than indicated, but more than adequate.
Great Service, minimal wait time.Positiv: The service was fast and friendly!
Easy experiencePositiv: The rental and return went smoothly and quickly.
Very clean and efficient car.Positiv: Pickup from directly outside Hilo airport. Exactly what we need with 4 adults and a few bags.
fasten seat belt alarm malfunctionedPositiv: The service reps were professional and kind. The car was perfect for traveling down unpaved roads. Negativ: The fasten seatbelt alarm beeped sporadically but frequently when I had my seatbelt buckled and nobody sat in the passenger's seat. It was very annoying but not worth driving back to the airport to get a different car.
Everything was perfect!Positiv: The price was so affordable. It’s hard to survive in the islands and the affordability of the rental made our short visit to family achievable Negativ: It was weird to have a $199.00 hold charge on our card
Positiv: Pick up and drop off was super simple because of the size of Hilo airport. Car only had 2,600 miles and was appropriate for the terrain.Negativ: Nearly $200 for a 36 hour rental for a vehicle with horrible gas mileage. No thank you. That’s more than my monthly car payment.
Negativ: Wasn't close to the type of car requested. Asked for luxury sedan, was given a very basic compact SUV?
Give your review a headlinePositiv: When we arrive to pick-up the car on 8/3, we actually had reservations for 9/3. The reservationist was able to accommodate us none the less.
Negativ: They didn't have a contact card for me they gave me a small SUV and when I tried to rent a car the third time in 1 week there wasn't anything available
Positiv: Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.Negativ: We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
Quick and easyPositiv: Very quick and easy to pick up and return at Hilo. Recommend!
Amazing! Positiv: Great service and friendly! Negativ: Nothing great experience
Great customer service!Positiv: Great customer service, great people, great priceNegativ: I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
Positiv: Ashley at the hilo airport was awesome!
Negativ: I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
Hello Hilo Positiv: Friendly staffNegativ: Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
Great price, good rental, not completely cleanPositiv: Rented a 4x4
Price was good
Hilo airport rental people were friendlyNegativ: Car wasn't completely clean, I'm used to rental cars being spotless.
Greta servicePositiv: Easy, fast, best price. The same woman helped us pick up and drop off. Super friendly. Great way to start our vacation. Same on the way back. Warm, sincere, and very helpful.
Schnell und einfachPositiv: Sehr schnell und einfach zum abholen und wieder im Hilo. empfehlen!
Super!Positiv: Super Service und freundlich!Negativ: Nichts großartiges Erlebnis
Positiv: Ashley im hilo Flughafen war super!
Positiv: Nice people Negativ: I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
Car rentalPositiv: Quick and easy
Hilo Payless "High Five!"Positiv: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay."
Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes.
Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested.
Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
Great experiencePositiv: Free upgrade, very friendly and helpful staff.
Negativ: Only accept Credit cards in spite of the reservation was made with a debit card!
Positiv: Nette LeuteNegativ: Ich buchte ein Audi Cabrio aber war mit einem Mustang. sobi wechselten in ein hard top Sedan weil Mustangs sind so unbequem.
AutovermietungPositiv: Schnell und einfach
Tolle ErfahrungPositiv: Kostenloses Upgrade, sehr freundliches und hilfsbereites Personal.
Positiv: Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island. Negativ: There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.
Complete with cockroaches!Positiv: The car was nice and fairly new but I also paid a pretty penny for it. The rental agent was giving me his best high pressure sales pitch and basically hounded me until I upgraded. Negativ: The car came complete with 3 baby cockroaches living inside it!! I ended up killing 2 of them but never saw the 3rd one again. I’m just glad one didn’t run across my hand while I was driving down the highway!