Excelente car at an awesome ratePositiv: The fact that the final bill was not extremely higher than the original quote, even after I accepted the upgrade for an extra 3 dollars per day !Negativ: Everything was as I expected in a typical car rental and internationally.
Overall satisfied...Positiv: Advance of small branch.
Very close Car pickup location Negativ: Mandatory insurance (liability)
Manual CC slip ( I don't want anyone keep my CC numbers)
The insurance cost 4x as much as the carPositiv: The car and the serviceNegativ: The price of the insurance was ridiculously high.
Bad ExperiencePositiv: Not much Negativ: No reservations could be located upon check in.
Took about a half hour back and forth to get car and I'm still not sure what I paid but it was a lot more than my original reservation was for
ABSOLUTELY TERRIBLE SERVICE OUTSIDE THE US Positiv: NothingNegativ: Pick up took almost 2 hours. They forced me to get coverage that I didn't need seeing as though I purchased additional coverage that covered me in Dominican Republic AND my credit card covered me too. They said they didn't have my reservation, then said they don't have my car, then mysteriously the car I reserved and needed showed up. When it did she told me I HAD to take all coverage from them to get into the vehicle and that my card doesn't cover it and neither does the additional insurance I purchased. No I did not rent an exotic car, it was just a Tahoe. This was the WORST rental experience I've ever had and was definitely taken advantage of.
Alles in allem zufrieden ...Positiv: der kleine Filiale Voraus.
Ganz in der Nähe der Abholung des Autos LageNegativ: Obligatorisch Versicherung (Haftung)
Handbuch CC Slip ( ich nicht möchte, dass irgendjemand meine CC-Nummern)
Die Versicherung kostet 4x so viel wie das AutoPositiv: Das Auto und der ServiceNegativ: Der Preis der Versicherung war lächerlich hoch.
Positiv: The jeep war dark Police could not see inside Negativ: No Chevrolet jeep that’s what I wan to drive not a nassian
Smaller than expectedNegativ: This is the second time we have reserved a car online with Budget and had to upgrade once we arrived. We went from $135 to $500. The SUV we reserved was comparable to a Nissan Rogue. My mother in law owns a Rogue, and the rental waiting for us was not a similar size. We upgraded to a third seat, and paid more for 'comfort'. The third seat didn't have any leg room. I had to literally sit sideways. I doubt a car seat would've fit. It was Nissan SUV that we have never heard of. Then we found out that our insurance purchased online wouldn't help us if something happened right away. We would have to pay Budget upfront, and get reimbursed from the insurance company on our own. They allowed us to cancel our policy 1 hr before picking up the car. We didn't realize this policy wouldn't cover us immediately until we picked up the car. We paid $11 per day online. We ended up having to pay Budget $13 per day, and $4 for tire/glass per day. This has been super frustrating both trips in a foreign country!
TerribleNegativ: They would not honor the rental. Wanted to charge much more. Did not rent car
SchrecklichNegativ: Sie würden nicht zu Ehren der Vermietung. Wollte man noch viel mehr. Auto mieten nicht
Nobody working at Rental Counter! Give me my money back!Positiv: Nothing!Negativ: Nobody at counter to honor my reservation. Spent an hour at the counter, my vacation was only 2 days had to go with another option. Want a refund!
Worse rental company ever rip off Positiv: There was nothing to like about this rental company I did my reservation on the Internet before I left for my vacation to Porta Plata DR as I arrive to pick up my rental they tell me the insurance for the rental i purchase on the Internet was not valid in there country and the price I was expected to pay with my reservation was not honored which was $74 and was forced to pay $280 so my vacation was not ruin and from what I was told by the manager they are aware of the situation that is happening on the Internet but that's how they get people to rent cars and then change the price as once you arrive knowing that you'll be Force to rent a car without a reservation at full maximum price I recommend no one to use this rental company for them having the knowledge of what's going on the Internet I was not the only one at the rental company with the same issue we all end up paying more than what we expected to from our reservation Negativ: To be in a different country with a car That had brake light on no washer fluid no gas in the car I damage vehicle in front back left and right as soon I got the car I had to go put gas and air in the tire I was in a country I don't speak the language and I'm forced to pull over on the side of the road to find a gas station and a tire store worst car rental company ever ECONOMY is not for the people is just a scam to make money to be aware of a problem and you're just trying to benefit from the worst experience I have a head with a rental company in a different country tried to not use them at all if possible the would just take your money
The place was closed!Negativ: When I arrived to pick up my car per my reservation, the office was closed and I was told all employees had gone home. I had to scramble to find another car and ended up paying almost 40$ more for the rental.
Horrible Positiv: Nothing they didn't have a car available for me when I got there Negativ: They place is the worst
Negativ: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.
Old carsPositiv: NothingNegativ: The first explorer broke down that suv was 8 years and 80,000 miles noise and banging around on the road. They then gave me a midsize suv I was stuck with until I returned to the airport to swap that out for a full size suv. This was again an 10 year old vehicle witch stunk and the seats were locked in position .I was then forced to upgrade to a 12 passenger van. again another old vehicle with 80,000 miles and all cars were extremely banged up. If you want a worthy vehicle go elsewhere because Europe car is the worst. No customers service no assistance and no support.
the worst rent a car place Positiv: NOTHING , HORRIBLIE customer service rude. not offering price u book on internet when get there a bunch off crooks work there. Negativ: they change price on me twice , they want me to add on more insurance already paid for . so they lost two sales that day because my cousin had a van also reserve there so we went to avis next door and took two 12 passnedger vans.
Negativ: Very hard to understand where to return the car!
Negativ: Sehr schwer zu verstehen, wo man das Auto zurückbringen soll!
Positiv: The pick up was poor,, after Iwas ready to pay the amaunt that I was told online, the nationa's employee told me I had to pay another 35 dollars (for some type of insurance that he told me was Mandatory ) which I found strange since I had rented cars in the DR before and I have never been charged anything extra. Car was clean and it was what I was told at time of booking. Other than that and the same guy keeping me waiting for like 30 min everything else went food.
Negativ: The fact that upon arrival my reservation was not the same and was asked to leave a $ 1,000 hold on my account I thought was outrageous especially after asking if I could see it in writing which the sales rep denied and continued to ask for large amount to hold. Insurance rate was also way too high.. which made me feel like if I didn't include they would've sent someone around to cause damage and I'd be force to pay.. Definitely had qualities of a scam... All in all, I did not go further with transaction and had to use a completely different rental company on the spot in order to rent a vehicle. Two thumbs down!!