8.0
Service was slow, not the right amount of people at the counter for the amount of people waiting. after that I would say that the lady at the counter was friendly.Bewertet am 13. Aug. 2023
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10.0
Good. Wait time a little long at pickup.Bewertet am 1. Aug. 2023
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2.0
They did not have a regular gas car like we had reserved, our only option was an EV. We were travelling to rural VA so finding a charger added significant stress to our vacation. The staff were polite, but not helpful and did not seem to care about our frustrations. Their suggestion was to try other rental companies (who were already fully booked).Bewertet am 31. Juli 2023
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2.0
Hertz ran out of cars, and the customer service was very slow. They did give me an electric vehicle, all they had left, and something that I didn't order/didn't know how to drive. I would be hesitant to book at this Hertz again because apparently they didn't have enough cars for all reservations.Bewertet am 31. Juli 2023
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6.0
The telephone experience was really awful---we could not talk to a real person for a long time. agents were not available. The car itself was fine.Bewertet am 24. Juli 2023
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2.0
I was charged for a rental that I never actually usedBewertet am 23. Juli 2023
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2.0
According to my reservation, I rented an intermediate SUV. I had it in writing. The Hertz person just repeated over and over that I reserved a compact SUV. Upgrading to an intermediate almost doubled the price. It was a bait and switch. I had to have the intermediate size based on what I was transporting. I will never use Hertz again.Bewertet am 13. Juni 2023
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8.0
All good, overall.Bewertet am 10. Juni 2023
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2.0
Hertz did not honor the rental reservation and then when I called the main customer service line they lied to me and told me another location would honor it so I relied on that information and wasted time only for them to fail to honor it again.Bewertet am 18. Mai 2023
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10.0
All fine but pricing I thought is little high and feel Hertz is trying to milk it in the name of Tesla and it’s Y model.Bewertet am 10. Mai 2023
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6.0
The car was dirty inside. Dirt and crumbs on floor mats, trunk, all over middle center council and on steering wheel. It didn’t look like it was cleaned at all. Finger prints on steering wheel and screen. Car had a slight smell of cigarettes. The guy at pick up spot was nice and curteous, asked me if I wanted him to vacuum the floor.. but I didn’t have time for that. Plus it wasn’t just the floor to be cleaned. The car should have been cleaned before I got the car. I have pictures if needed.Bewertet am 9. Mai 2023
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2.0
The car wasn't ready for me although I had a reservation. (There were 5+ other parties waiting for their cars too!) Also, I bought an EZPass because they said it would work on the license plate, but it didn't! I still had to pay tolls! So frustrating! I won't use Hertz again!Bewertet am 7. Mai 2023
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