Best Western Hotel Harbour View Hong Kong

Beds worst ever I have slept in, if you need sleep go elsewhere

Negativ: The mattresses were like they found the springs burnt out on the side if the road and threw a sheet over the top If I cannot trust best western to have a minimum standard for a mattress then I will not book them again, ever! My hip is bruised from the spring digging into it.... I got 3hours sleep total and the rest woken by pain, it's atrocious Breakfast was mostly poor quality Room was tiny, no desk, no where to put bags or clothes, and lifts were excruciatingly slow. So guess what, I never best western again, how would I know to ask if a mattress is fit for anything other than a farm animal? Not surprising that bookings are non refundable because we would have left immediately otherwise Your reputation just got smashed by saving peanuts on a half decent mattress

Noisy, Drab Rooms

Positiv: Price and location were ok just meters from Sai Yong Pun MTR.

Negativ: Rooms old and drab, need makeover. Bed was the most uncomfortable I've ever slept on with springs pushing through. Exterior noise was bad. Could hear car horns even on 21st floor. Hallway noise. Despite having do not disturb manager knocked on my door waking me asking if I needed room cleaned.

Bettwanzen!

Negativ: Bettwanzenbefall, viele Bisse und viel Ärger bei der Reinigung.

Terrible service

Positiv: Nice rooms relatively, good location and view.

Negativ: After I got severe food poisoning, I was denied extra bottles of water and help calling my travel insurance. Not sure how close to death you need to be to get help.

Not Good But Okay

Positiv: The cleaning staff and maintenance was up to par and done their job well. I was impress by how the cleaning staff wanted to service the rooms and most of the employees helped with my concerns and questions.

Negativ: The description of either full or double bed room wasn't explained properly on the website and I expected a Harbor View but received a Mountain View because they did not give me a double room on the harbor side for the price that I paid and wanted me to pay more for the the double bed on Harbour View which was not described in the website so me and my guest had to take the two twin beds and put them together to have one full bed and the beds were uncomfortable and very hard not being easy to sleep on. The description on the website said full or twin beds with no description on either mountain or Harbor View.

Negativ: i dont like anything, this was very bad experience, i never imagine that can be a B western hotel in any part of the world without closet or place to put your clothes, i really very disapointment because i travel to several countries around the world and i never see even a one start hotel without closet.