Extended Stay America - Jacksonville - Lenoir Avenue South

Positiv: Price

Negativ: Sketchy area and clientele (police were there checking on something...?) Smells from pets. Poor lighting. Leaking AC. Anemic breakfast.

Positiv: Location to major thoroughfares.

Negativ: No breakfast items available within minutes after closing, including coffee. Many details, no remote battery cover, scratchy linens, dirty elevator, broken drawer, no cups in room.

Positiv: The staff is great! Rooms are large.

Negativ: Maintenance and housekeeping are lacking. The security latch on door needed screws, falling off. We did it ourselves. The rug smelled horrible! The front desk gave us some carpet freshener and they vacuumed for us. Everything slippery slimy.

Positiv: Did not like anything.

Negativ: First, they charged my card a movie month in advance before I got there!! Then when I get there the shower water wasn't hot!! I had to wash in the sink!!! They charge you for extra towels!!! I ...

Negativ: It was pretty dirty, stuck to the floor (it was all linoleum) so we had to wear shoes the whole time. Bathroom was just as bad, did not take off shoes or set anything directly in shower...thankfully it was only one night!

Positiv: Location great. Close to main highways, restaurants. Full kitchen, including refrigerator, oven/4-burner stove, and dishwasher.

Negativ: Housekeeping visited only 1 time over 3 weeks; changed towels but did not bother to change bed. Laminate floors filthy and had not been cleaned for some time. Dishwasher non-functional. Front desk unwilling/unable to coordinate room cleaning.