Extended Stay America - Jacksonville - Lenoir Avenue South

Positiv: Nice room

Negativ: Horrible experience,2 days after checkout they charged my credit card $250 cause they said housekeeper smelled smoke in the room, which is impossible because I don't smoke. I'm still dealing with management to resolve this.

Negativ: The ceiling in the bathroom was leaking all over

Positiv: Nothing

Negativ: Drug dealers

Positiv: Location

Negativ: Cleaning and ants

Negativ: Room should have been cleaner. Coffee ran out in lobby. Tissue holder broken. Trash behind bathroom door. No ice machine. Use to staying in hotels a little nicer. Will not book this brand hotel again. Guest sitting on floor in hallways, stepped ove

Positiv: Location to major thoroughfares.

Negativ: No breakfast items available within minutes after closing, including coffee. Many details, no remote battery cover, scratchy linens, dirty elevator, broken drawer, no cups in room.