DoubleTree by Hilton London - Docklands Riverside

Das Hotel ist renovierungsbedürftig.

Nichts. Nie wieder!

Das Zimmer war schmutzig Es wurden keine frischen Bettlaken aufgezogen Fehlfeueralarm hat uns um 7.30 Uhr aus dem Bett geschmissen. Für 3 Nächte für 760 Euro da erwarten wir schon mehr. Die Zimmer sehen nicht so aus wie auf den Fotos. Man hört alle Umgebungsgeräusche Kaum Steckdosen Das Badezimmer total unhygienisch Wir haben keine neuen Gläser bekommen ins Zimmer Wasserkocher ist verdreckt

The C10 bus stops right in front of the hotel, it's also easy to access the underground using the same bus. A free ride can be acquired to the hotel from Canary Wharf station too, if you show them your hotel booking upon arrival or produce your room key (note that the boats operate at certain intervals so confirm timings by calling the hotel before hand or obtain their schedule). Natasha Trier, the duty manager tried to contain a very ugly and volatile situation but in the end management failed me completely which I'm going to explain in the negative review section.

Amie Gotts a senior manager is a disaster (never again will I trust a short lady with specs and a bob cut who wears funny shoes). Apparently, I arrived at 2.30 pm but was refused check-in and asked to return at 3 pm. Meanwhile they collected a huge amount of money from me for the stay, and assured me my spectacular room would be ready when I get back. What followed was a lot of lies and mistreatment, and even then it took until 5.30 pm to get me a miserable suite with no views. Initially I paid a big sum of money for a huge suite with spectacular views over looking the river which never happened. Upon my complaint, I was lied to that the previous night a drunk guest coloured the walls and so they were refurbishing it, and then another receptionist finally brought to my attention that my suite had been given to another guest. I wanted to leave and asked for the payment I made, but this wasn't under consideration. If the matter escalated they would just call security so I decided to deal with it tactfully, and was promised by Amie that upon check-out I'd be refunded a 50 percent deposit for the first night and on day 2 they would check me into the right suite with additional compensation of free breakfast and two dinners (meaning the money I already paid for breakfast was also going to be refunded upon checkout). Non of these happened, and I only got an Entree for that particular night free while the rest I had to pay at which point I realised I'd been tricked. Anyway there was nothing I could do, because my money wasn't going to be returned and all the lies they concocted together would act against me anyway (I remained cool and composed, holding my rage because there was nothing I could do). The suite I was initially checked into was ugly, and I couldn't sleep properly that night because bed-bugs kept biting me. I felt all itchy and had to get up for work next day but had a very miserable evening (there is much more but no space to type now).

Bed was comfy

The toilet was blocked so couldn’t use it