Lotte New York Palace

Personal an der Rezeption war sehr professionell und nett. Sie versuchten, alle unsere Anfrage entgegen zu kommen.

Nichts

Tolles Hotel - 16,00 pro Tag für wifi?!

Absolut wunderschönes Hotel in einer super Lage! Liebte meinen Aufenthalt!!

Verlangten 16,00 pro Tag für wifi, das ist irre

Große Zimmer, ausgezeichnete Lage

Sehr luxuriös

Das Personal war großartig, der Service war ausgezeichnet, die Zimmer waren riesig im Tower

Kein Kaffee auf dem Zimmer, sehr teuer, um diesen aufs Zimmer liefern zu lassen

Das Personal war sehr höflich und bot einmaligen Kundenservice

Aufpreis für WLAN war unerwartet für ein Zimmer im Preis von $700 pro Nacht.

Anlage Eleganz

Kosten für Zimmerservice! fehlende Essbereiche für serviert Frühstück, Mittag-

Staff- accommodation

The staff adjusted an error in the hotels reservation immediately, at check in. Carol OConner recognized the issue and made the adjustment in a way that thoughtful and professional.

It was my first time in New York and the location could not be more ideal. The hotel was central to all of the main attractions. We stayed around Thanksgiving and all of the holiday decor were already stunningly displayed. A lot of tourists stopped by the outside courtyard, which is quite the photo opportunity. Inside the lobby, they hosted a "happy hour" during the weekdays around 5pm which consisted of small bites - all delicious and inclusive with your stay. My boyfriend had to work during our visit and a shuttle was provided to the financial district. The staff were excellent and very friendly.

We had a bit of a situation where we found rotten food in our mini fridge leftover from previous guests. The manager was very accommodating and provided great customer service. The only other negatives were that the internet was not included with your stay and the bellman/greeters stood by the door but did not open the doors for you which I found a bit odd.

Fantastic Staff

My wife and I stayed at the Palace many years ago and this stay was the first under Lotte's ownership. It's a big hotel, so it lacked the intimacy of some place like the Lowell Carlyle or the Plaza Athenee. That said, it's considerably less expensive, unless you are in the Towers. What I found remarkable was the consistency of staff attitude. Friendly, appropriately personal, attentive, and helpful.

$50 for a simple breakfast (farro porridge with fruit, coffee, and a freshly made vegetable juice, was a new high (or low, depending on how you look at it) for New York. Delicious for sure, but pricey.

Great hotel!

Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot!

No closet in the hotel room.