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Das Personal war sehr freundlich Service super Lage, super
Tolle Lage. Wunderschönes Hotel
Die Zimmer sind sauber. Leichter Zugang zum Riverwalk. Alle Mitarbeiter freundlich und hilfsbereit Nichts
Excellent hotel near the heart of the riverwalk.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Very nice accommodations. Breakfast buffet was understaffed, was not explained properly
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
Beautiful view. Very peaceful. Didn't realize there would be 60$ charge for parking
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower. Valet Parking was $37 + Tax = $40.00!
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked. Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
I loved the location. Steps from the river and the mall. My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
The staff was very friendly, helpful, and professional. Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
The room was small and we couldn't even upgrade
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Personal und Zimmer
Tolle Lage und ich mochte die rustikale Atmosphäre des Hotels. Der Kartenleser an der Tür hat nicht gut funktioniert. dauerte mindestens 10 Versuche bevor er wirklich die Tür öffnete. Der Teppich ist nicht der beste. für das WiFi muss man zahlen.
Sehr schöne Lage keine Klimaanlage in den Fluren, Schlafzimmer Klimaanlage funktionierte nicht allzu gut. muss auf jeden Fall modernisiert werden.
Wir waren auf der Flussseite und genossen die Aussicht vom Balkon und die Entspannung. Alle Mitarbeiter waren sehr freundlich und aufmerksam! Vielen Dank für einen wunderbaren Aufenthalt. Das Parken war viel zu teuer.
Kein kostenloses WiFi
schöne "urige' Atmosphäre und Lage Liebe die Suite Option Valet Parken sehr teuer und kein PKW-Parkplatz Schlechte Zimmer Service Auswahl und andere Snack Auswahl kein Balkon oder Fenster, die geöffnet werden können schlechte Belüftung im Zimmer kleiner Pool und Whirlpool kaputt
Das Personal war sehr freundlich und zuvorkommend! Die Gebühr für das Parken am Hotel war lächerlich, $36 pro Nacht.
sehr sauber, tolle Lage, freundliches Personal,
Wir mochten die Lage so sehr!! Gleich neben dem Alamo, und das Hotel ist schön erhalten!! Sie können das Alter des Hotels an den Zimmer sehen! Das Bad war extrem klein, aber praktisch. Der Parkservice ist teuer!!
Bestellte Frühstück auf der Speisekarte im Restaurant. Es war teuer und die Portionen waren klein. 1 Frühstücks-Taco mit Beilagen kostete $ 16!
Ich liebe dieses Hotel! Liebte das Vintage Atmosphäre dieses Hotels. Das Personal war großartig!
Wir mochten die Menger Bar, sehr authentisch. Die Lobby und die öffentlichen Bereiche waren sehr einladend. Langer Weg zu den Aufzügen. Eismaschine war kaputt.
Tolle Lage. Sehr schöner Ort zum übernachten. Unser zweites Mal und wir kommen wieder. Es war das unbequemste Hotelbett, in dem wir je geschlafen haben.
Die Lage ist ausgezeichnet Die Betten sind recht eng. Klimaanlage ging eine Nacht aus. Gott sei Dank war sie am nächsten Tag repariert.
The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good. This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.
Liebe den Service und das freundliche Personal. Wir fühlten uns wie zu Hause in der Ferne. Es lag Staub auf der Kaffeemaschine. Ich bin ein großer Kaffeetrinker. Und Staub auf Schrank und Spiegel, Regalen, Badezimmer. Aber keine dicken Staubschichten ... Kaffeekanne sollte jeden Tag gereinigt werden.
Die Lage war großartig. Das Personal war freundlich. Recht günstig trotz der Lage (mitten in der Innenstadt). Dusche war verstopft.
Ernie's Bar direkt im Hotel - tolle Happy Hour, sehr entspannt Bar. Gutes Frühstück im Hotel jeden Morgen, und das Personal sehr freundlich, die Zimmer schön und sauber.
Das Personal war sehr freundlich
Schöne Zimmer, sie scheinen erst kürzlich renoviert worden zu sein. Super Frühstück jeden Morgen. Sehr zentral gelegen, in der Nähe von The Alamo und Riverwalk. Die Angestellten sind sehr nett und hilfsbereit. $25 Parkgebühren pro Nacht
Lage, Preis und Personal
Zimmer sind groß und sauber, auch die Bäder sind in Ordnung. Die Air Condition ist veraltet und laut. Sie stoppt wenn Temparatur erreicht und springt wenige Minuten später wieder an. Dies stört den Schlaf erheblich. Die Magnetkarten für Zimmertür und Aufzug funktionieren oft nicht, man muss dann immer wieder zur Rezeption um sie neu zu laden.
Sehr schönes Gebäude, die Zimmer sind sauber, und perfekte Lage Das Parken war etwas hoch für $25
Die Lage, die Angestellten, das tolle Frühstück, und ein bequemes Zimmer Nichts
Ich mochte die Freundlichkeit des Personals, die Aufmerksamkeit des Personals, das immer bereit war zu helfen. Hilda, das Zimmermädchen hielt das Zimmer Sauberkeit sehr gut und ordentlich. Ich bin sehr zufrieden mit meinem Aufenthalt. Es war ein super Lage direkt am Fluss gelegen.
Wunderschönes Zimmer freundliches Personal
Alles in allem sauber Lage in der Innenstadt zu Fuß zum Fluss. Valet Parken sollte Teil der gesamten Kosten sein. Kaffeemaschine war nicht gepflegt. Minibar gab es nicht, aber eine Angebotskarte gibt es
The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.
We booked room great location to North Star mall. We went to concert at Alamo dome actually lot closer to venue . Great stay except when we arrived they'd didn't have any more king size beds . They offered to give money back. Told them did not have time to look fr another hotel. They gave us complimentary. Greatest burnt tickets and we received double bed queen. Other than that was angriest stay .
Quite Bathroom was not as clean as expected.
Convenient drive back and forth to Trinity Comfortable beds and good shower head Easy check-in/out Noisy in the halls early in the morning Hotel's buffet breakfast over-priced for what you get Hotel's restaurant staff not as attentive as the rest of the hotel staff
Room was comfortable and clean. Staff responded quickly to issues, particularly the technician in charge of room TVs.. 4 PM check in time.
Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.
I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger. One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.
Beds were very comfortable and the staff was extremely friendly and accommodating. Clean rooms. Didn't have the room that we booked (same day) available, even tho it was listed online. Bathroom was a bit small.
Convenience, close to airport. Has a restaurant Noise level of doors slamming all night.
The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.
location, comfort and cleanliness. room we stayed in had issues with room door. every 10 min or so made a horrible noise kept waking us up. room service supposedly serves breakfast till 10:30pm but when we ordered room service at 9:30pm they said they were out of breakfast food???? probably will not stay again I expected more from a top of the line hotel
The beds were very comfortable. Clean and modern. the bathroom toiletries great quality. Close to the airport but no airplane noise. Great price. No continental breakfast.
Lage zum Riverwalk Sauberkeit der Zimmer war enttäuschend
Die Aussicht und der Kundenservice war großartig! Keine Mikrowelle oder Kühlschrank. Nicht sehr sauber. Fanden Haare auf unseren Betten und ein paar Handtüchern. Schimmel in der Dusche und im Waschbecken.
Sauberes Zimmer wurden modernisiert. Die Badezimmer könnten renoviert werden einige. Oder zumindest sauber die Fliesen
Das Frühstücksbuffet war ein hervorragendes Preis- Leistungsverhältnis. Tolle frische Essensauswahl und wirklich frisches Obst! Das erste Zimmer hatte einen starken Desinfektionsmittel-Geruch. Sie haben mein Zimmer sofort gewechselt.
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
Valet, Joe, was very helpful and friendly.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
Das Hotel hat reichlich kostenlose Parkplätze. Die Lobby und der Poolbereich sind wunderschön. Unser Zimmer war sehr angenehm und komfortabel. Die Bettwäsche und Handtücher waren von guter Qualität und das Bett komfortabel. die Angestellten mit den ich Kontakt hatte waren nett. Ich habe nicht im Hotelrestaurant gegessen aber es sah sehr schön aus. Es gibt einen gut bestückten Supermarkt in der Lobby. kein kostenloses Wifi-ist der einzige Nachteil, der mir einfällt
gutes Frühstück (extra zu bezahlen) sehr kleines, altes Badezimmer
$70 für eine Nacht parken? Im gleichen Hotel wo man die Zimmer gebucht hat? Das ist unverschämt teuer.
Gut zufrieden, wahr Profis alles um.
Der Pool war etwas schmutzig
Das Personal war sehr freundlich und sehr hilfsbereit.
Schöne Innenstadt Lage, nahe am Riverwalk. Zimmer und Bad waren sehr klein.
Der Pool war nicht sauber und der Whirlpool hat nicht funktioniert. Das war sehr enttäuschend. Wir gönnten und eine kurze Auszeit und erwarteten, diese zu genießen.
Das Personal im Gunter war sehr nett! Sie haben das komfortabelste Bett bisher!! Die Bar ist klein, ruhig und gemütlich und voller Geschichte. Ich kann gar nicht erwarten, wieder hier zu sein!