6.0
My plan was delayed and they did not honor my reservation. I had to call customer service to adjust my reservations s then it went through. Drop off was easy.Bewertet am 11. Juli 2023
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10.0
Excellent is only word I can say.Bewertet am 19. Juni 2023
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2.0
Avis overbooked for this location by roughly 100 customers. This led to a 3 hour wait to get a rental car, which is unacceptable. The booking was also nonrefundable so we couldn’t change our reservations if we wanted to. This made an awful travel day exponentially worse. You should have checks in place to ensure you don’t send hundreds of people to the same rental company at the same time.Bewertet am 28. Dez. 2022
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2.0
I would pick a different agency if you can. They are terrable. Waited 1.5 hours for a van I rented 3 weeks in advance. others were there with the same kind of issues. It was a mad house and all the other agency's had no line. People walked up, rented their car and left. We waited long enough to see that happen many times. I am just done with them.Bewertet am 31. Okt. 2022
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2.0
We got to Avis and there was a long line. We had to wait for about an hour to get our car even thought I had already digitally checked in beforehand. The staff made no effort to make any sort of apology. Horrible experience. I wanted to cancel and try to get a car from a different company but everyone was sold out.Bewertet am 7. Aug. 2022
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2.0
We had bopoked a minimbus and it wasnt available for us when we arrived. We ended up with a six and a seven seater that cost us an additional £1500. This is not acceptable and will ensure that we dont book with you again Stephen 07479499345Bewertet am 3. Aug. 2022
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2.0
Pickup was a terrible experience. Took 4+ hours to get a car. One particular desk agent would not honor the reservation I had so I had to speak to 3 or 4 agents before I could get one who wouldn't listen to her telling them not to accept or honor my reservation. Thanks,Bewertet am 31. Juli 2022
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8.0
The van had plenty of room. The license tabs were over due and we were concerned about getting a violation ticket.Bewertet am 9. Juni 2022
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2.0
After reserving my car online and waiting in a long line, they were out of cars. Waiting on cars to be returned by renters, 'if' there were any. Had to Uber for the weekend instead. Would have liked to have known this prior to waiting in line for an hour.Bewertet am 6. Juni 2022
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6.0
Staff in BWI is indifferent at best to the customers. Borderline rude.Bewertet am 17. Apr. 2022
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2.0
It took 2 and a half hours to stand in line to get my rental car. Awful experience.Bewertet am 13. Apr. 2022
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8.0
Very good for a last-second trip after normal business hours, where I had to drop off the car at a second location.Bewertet am 6. Apr. 2022
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