Hotels in Zona Hotelera - Hotel Zone District - Cancún

Positiv:: Ich mag die Einrichtung

Negativ:: Das Personal hat mir nicht gefallen! Ich hatte meinen Aufenthalt mit dem Kajak bezahlt und kam spät im Hotel an, und das Personal ließ mich nicht einchecken

Positiv:: Alles war ausgezeichnet!! Ich nahm meinen Mann zu seinem 40. Geburtstag mit. Der Service war insgesamt perfekt. Die Leute sind sehr freundlich und zuvorkommend. Das Meer war wunderschön ... entspannend, Perfektion rundherum!!

Negativ:: Nichts!

Negativ:: Kein Shuttle Service

Positiv:: Die Lage war großartig, 5 Minuten zu Fuß von der Gegend Coco Bongo entfernt, aber trotzdem ruhig. Der Service war perfekt, das Personal war sehr nett und immer gefragt, ob wir etwas brauchen. Der Strand des Hotels ist unglaublich und sehr komfortabel, um vom Poolbereich hinunterzufahren. Das Zimmer war perfekt, sauber, komfortabel

Negativ:: Wasser und Kaffee im Zimmer sollten nicht gegen Aufpreis sein.

Positiv:: Der Service ist perfekt

Positiv:: schöne Pools und Zugang zum Strand

Negativ:: alles war extra, nichts inclusive, Beschränkungen beim Essen/Trinken von außerhalb

Positiv:: Liebte die Lage. Das Personal war wunderbar, besonders die Bar. Das Frühstücksbuffet war ausgezeichnet.

Positiv:: Insgesamt war die Lage ausgezeichnet, in der Nähe von Nachtclubs. Die Pools waren toll und ganz zu schweigen von dem erstklassigen Personal. Der Strand war sauber und leicht zu erreichen, die Pools waren gut gepflegt und sauber. Das Zimmer war sauber, WIFI funktionierte in meinem Zimmer, aber es bekam eine bessere Rezeption im Lobbybereich.

Negativ:: Keine Informationen zu den drei Restaurants vor Ort, keine Speisekarte ist nicht einmal erwähnt. Die Minibar im Zimmer war schön, aber teuer.

Positiv:: Super Hotel, Super Kinder Service, Essen Perfekt

Positiv:: It was very clean

Positiv:: Das Restaurant am Strand war spitze mit sehr guten vegetarischen Speisen! Außergewöhnliches SPA. Herrlicher Strand ohne Algen, sauberes Wasser, keine lästigen Verkäufer, nur Hotelgäste, keine laute Musik. Erholungswert 100%

Negativ:: Bei dem Preis hätte ich mir das Frühstück inkl. gewünscht.

Positiv:: the location, the view, the service.

Negativ:: the bed is pretty damp, and the air-conditioning can be upgraded

Positiv:: Die tolle Lage, direkt am Strand, macht den Aufenthalt in diesem Hotel zu einem sehr erholsamen Erlebnis. Das Personal ist immer aufmerksam darauf bedacht, dass es den Gästen gut geht und an nichts fehlt. Die Ausstattung des Hotels ist außergewöhnlich und sehr luxuriös. Die Restaurants bieten eine große Auswahl an internationalen Speisen - auch gehobener Klasse. Absolut empfehlenswert!

Negativ:: -

Positiv:: This was my first time and definitely will return. The whole hotel is amazing, the room are very clean and the view is breathtaking. The Hotel staff are beyond the best people I ever met in my trips. When we got there we were welcomed by a very gentleman man called Edgar who showed us all the amenities. The location is great, very close to the nightlife and restaurants. We had a great time at the beach and the pool bar, with the great service from Bertelin, Roberto and the rest of the team.

Negativ:: The only thing I didn’t like that much, was the pool and bar that closes too soon. 7pm and 9pm.

Positiv:: Location and pools

Negativ:: Everything wasn't included. For a higher price but everything included would be great.

Positiv:: very professional staff

Negativ:: nothing

Positiv:: The beach do not get vawes and wind.

Negativ:: rooms are old furnished.

Positiv:: View, beach, pool area

Positiv:: Frühstück nicht inclusive . sehr großes unpersönliches Hotel . Sehr modern . Sehr großes spa nicht im Preis inbegriffen .

Negativ:: Anlage stilistisch sehr modern . Man fühlt sich wie in einer einkaufsmall . Um ganz cancun muss man eigentlich einen Bogen machen.

Positiv:: The best part by far is the La Joya restaurant, it has separate staff from the hotel and the service, food and restaurant experience with the mexican band is amazing. Also, Rosaria from room service and Oscar (waiter) deserve a mention for excellent service. The facilities are good - the Sauna and Spa is very relaxing, Business Centre is sufficient, Gym is as expected in a 5 star hotel.

Negativ:: The general manager should be fired from this place: So many stupid, very basic mistakes due to bad training and general incompetence. Just a few things: 1. I was told I wasn't able to use my debit card as a guarantee for room service (this is untrue in all hotels), but as a result I handed in my laundry and didn't see it for 3 days despite me calling more than once and asking where it was - turns out I had to go to reception and pay for it before it was delivered to my room, nobody tells you this. 2. I booked the dinner on the beach at 07.30pm - I have a 2 year old, we waited, and waited, I asked the person working by the bar where our waiter was, they said they would find them, we waited a bit more... 45 minutes later, my son was soaking from the sea and covered in sand, and I was complaining to concierge only to be told that it was our fault because we had to check in with another restaurant that would then take us to the beach hut where we were waiting. Again, nobody told us at the beginning. 3. Every and I mean every waiter (except Oscar and the staff at La Joya who are amazing), expects a 15-20% tip for doing their standard job, not going out of their way to be nice or doing something special but just bringing one coffee at breakfast and you really feel that, as if you genuinely are being a dick for giving 10% tip for people doing their job and by far not very well. 4. Room cleaning at 09.30pm with a 2 year old.... that is basic common sense, no thank you, please come earlier. 5. Our conversation with room service: "Sir, please could someone bring the tea, I ordered tea with lemon and honey and the sandwich, we have the sandwich, the honey and the lemon but nobody brought the tea." Reply: " No, Sir, definitely nobody ordered tea, there was no tea but if you want we can order tea now... " 6. There was more every day but I am forgetting.

Positiv:: Schöner Pool, schöner Strand, sehr freundliches und talentiertes Personal, das Essen war großartig, Getränke waren großartig.

Negativ:: Keine Auswahl an Alkohol im oberen Regal.

Positiv:: Show at night was fantastic!

Negativ:: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Positiv:: Friendliness of staff/drinks/food/beach/pools

Negativ:: Some things weren’t fixed soon/had to report several times.

Positiv:: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Negativ:: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Positiv:: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Negativ:: The front desk staff they don't have empathy.

Positiv:: Some of the staff people were very nice.

Negativ:: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Positiv:: Das Personal ist sehr aufmerksam, die Küche im Hotel sehr sehr lecker.

Positiv:: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Negativ:: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Positiv:: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Negativ:: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Positiv:: Die Lage hervorragend. Super freundliches Personal.

Negativ:: Wir hatten eine Ocean Front Villa gebucht. Mußten Uprate zahlen um ein Zimmer in der unteren Etage ( direkt am Wasser) zu bekommen.

Positiv:: We were very pleased with every aspect our stay at the Iberostar Cancun.

Positiv:: Nice and helpful people, very good food (with one exception)

Negativ:: Slow elevators, horrible Japanese restaurant

Positiv:: Die Angestellten waren alle sehr hilfreich. Viele verschiedene Essensoptionen. Das Zimmer im türkisfarbenen Turm war das schönste, was die Familie je gesehen hatte. Pool und Strandbereich sind einfach perfekt! Ich kann es jedem empfehlen, der nach Cancun reist.

Positiv:: Das Personal, Anlage, Service, und die Landschaft sind super

Positiv:: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Negativ:: Absolutely nothing, would go back again, in a heartbeat!!!

Positiv:: the staff, the room, the resturants, the beaces and pool - al was above perfection!

Negativ:: They have a Dolphine pool with real and live dolphins. I don't think that animals such as dolphins and whales should be captive, it is a large pool but smaller than they need. If I had known it from the start I am not sure I would of booked. Everything else is amazing!

Positiv:: Very modern sleek style,centrally located to everything.

Negativ:: Food was ok nothing special,desserts were all the same.some kind of gelatin fluff stuff. Just different colors or shapes.Im big on dessert and even at pastels sweet shop I tried everything and nothing was good.donuts were stale,very disappointed.They need to have cheesecake,chocolate cake the American staples in sweets.Desserts looked amazing but the taste was blah.

Positiv:: Room and view were beautiful. The restaurant staff we met and the bar staff were excellent.

Negativ:: The hotel staff were non-existent. We never had anyone in to clean the room or give us new towels/coffee in spite of the fact we were out of the room all day. When we called room service they would not bring us hot coffee and did not tell us where we could get it at 6:00a in the morning - stating that they were still serving dinner. The lobby staff were slightly clueless and were never able to change money for us.

Positiv:: the breakfast and the best coffee in cancun

Negativ:: the room wasn't clean as well. there is not enough spots or beds near the pools

Positiv:: The food was very average. It was difficult finding a meal we liked. Could of done without the dolphins. Like I'm no hippie tree hugger but seeing dolphins have to pull around fat tourists is a little much. Honestly if they weren't there then it would not detract from the resort so why Hyatt feel it's necessary to have them is beyond me.

Negativ:: Love the location it's so easy to walk to the night club area. The beach is beautiful but narrow. The rooms are spacious and the resort is lovely. The staff are very friendly and Roberto from the concierge was amazing when we had to sort our an issue with our external tour. There's heaps of activities on and its got a very family vibe.

Positiv:: The location, the construction of the resort, the dolphins, the cleanliness of the rooms, somehow the facilities.

Negativ:: The wines offered in some restaurants are not included in the all inclusive package, the drinks from the minibar are not international brands, some resort employees do not understand English so well, but this is not necessarily an impediment , other it is, some problems with food and their freshness.

Positiv:: I love the location of this resort. It's a big resort with all the amenities of a big resort but somehow has a small resort feel.

Negativ:: There could be better lighting in the bathroom and the food is just not anything I'd ever rave about. I realize that when you stay at a large resort it's hard for them to be able to serve great food because of the large number of guests.

Positiv:: Amazing staff service

Negativ:: Food.

Positiv:: Großzügig angelegt mit toller Poollandschaft. Sehr höfliches Personal.

Positiv:: It’s got great views and the pool area is super nice. The breakfast is good, and the location of the hotel is close to the main attractions bars and other nice places of the Cancun hotel zone.

Negativ:: The restaurants despite having a lot of variety lack taste and waiters are overloaded so orders and drinks can take time. Our room wasn’t properly checked when we got there and had at least 10 flaws including tv not working, drainage smell in the bathroom, balcony door lock not working, lights out, etc. System down when checking out so problems having our deposit back. In general We felt the staffs attitude wasn’t always the best.

Positiv:: The "buffet" restaurant El Mercado was surprisingly amazing. Not like a traditional buffet - there were stations catering to all food types with "made to order" items as well. Breakfast, lunch and dinner were all great. Kids loved having the option to choose their own items! The nightly entertainment on the main staircase was also surprisingly good - both my kids (ages 6 & 4) loved it.

Negativ:: The candy store looks amazing but does not taste great (however, the kids didn't care/notice). Also, the service was *horrible*. We were lucky to get anyone's attention at the pool each day. Once we finally had someone wander by and we tipped, then we got better service. DEFINITELY tip big and right away if you want attentive waiters outside. We were disappointed you had to get your own food if you wanted to eat by the pool. The wait for the "food truck" was long so try to get there right when it opens or when the line dies down.

Positiv:: Freundlicher Aufenthalt all inclusive mit 24 Stunden Zimmerservice

Negativ:: Die Tatsache, dass man uns Aussicht aufs Meer sagte aber nicht garantierte ... die berechneten extra 30 % für Dienstleistungen mit Resort Punkten

Positiv:: Essen, Spa und Pool

Positiv:: Fantastisches Personal!! Tolles Essen und viel Unterhaltung...

Negativ:: Unsere Privatsphärenbeleuchtung war kaputt, es klang die ganze Nacht wie eine Baustelle direkt vor unserer Tür...

Positiv:: The beach, pool, excellent food and gym.

Negativ:: Very busy, the rooms need upgrading.

Positiv:: Perfect location right in front of the beach, big pool, dishes at the 5 restaurants for dinner were good, lot of entertainment, staff was very nice and helpful, big whirlpool in the room, 24h roomservice for free, awesome view on the ocean

Negativ:: Room for shower and toilett was too small. Only rooms with 2 queen beds (no king available). lunch was only in one Restaurant and at the pool but generally not very convincing. need to make reservations for dinner but still had to wait 10min for our table. hotel is not the most modern anymore, everything well maintained though. Would expect a stereo in the room in a music themed hotel.

Negativ:: extrem lautes Hotel, Wände wie aus Papier, man hört alles aus den Nachbarzimmern oder vom Gang

Positiv:: Das Essen ist der Wahnsinn! Zimmer sind groß und sehr sauber. Die Betten werden 2 mal am Tag gemacht. Essen oder Getränke können gratis direkt auf das Zimmer bestellt werden. Service und Aufmerksamkeit des Personal ist Spitzenklasse! Essen in alle Restaurants im Hotel perfekt! Top Hotel, sehr zum empfehlen! Luxus Pur!!!!

Negativ:: Nichts!

Positiv:: Very clean. People friendly.

Negativ:: Not a lot to do at night. Food was ok. Too many kids in pool with adults at swim up bar.

Positiv:: Alles!!!! Super Essen, super Personal!!!!!!!! Immer wieder gerne!!!!!!

Negativ:: -

Positiv:: Lots to do, beautiful beach and pool area, very friendly and attentive staff.

Negativ:: Food was average. Nothing jumped out at me as spectacular.

Positiv:: Eigentlich alles top, schöne Anlage, super freundliches Personal, richtig gutes Essen im Ipanema Grill Restaurant

Negativ:: Sehr wenig los (Januar) und viele Familien. Für Singles also etwas wenig geboten.

Positiv:: The ammenities are amazing, the food and snacks option are a plus!, the pool is big and cool and the beach area of the hotel is clean... The hospitality and kindness of all the staff is amazing.

Negativ:: There are some rooms that has an inner door which comunicates to the next room in case you are a group of people and you have 2 rooms.... If you are not traveling in a group and you get a room like that one, you will hear all the noise of the people in the other room. If you have a bad luck with your neighbour, you'll probably have a bad time.... Also, the hotel call to your room a lot of times, we received 3 to 4 calls daily, offering packages and stuff like that, that's anoying when you are taking rest or sleeping and get a call only for that

Positiv:: It’s was beautiful!!!

Negativ:: It was real relaxing

Positiv:: - everything from food & drinks (unlimited), facilities, entertainment and the beach - wifi was strong and good - staff was friendly

Negativ:: - toilet in our room was a little dirty when we checked in, there was strands of hair on the floor from the previous guest and the floor was wet

Positiv:: Ambiente, Essen, Pool, Strand, Essensauswahl. Alles super. sehr empfehlenswert!