Hotels in Cancún

Positiv:: Food, atmosphere, size and the spa were amazing!

Negativ:: We couldn't think of anything - other than more information on the website about no need to worry about making dinner reservations, how to get a taxi/shuttle from airport, the fact that Hydrotherapy session takes the full hour...

Positiv:: Staff was very friendly and accommodating Landscaping beautiful.

Negativ:: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Positiv:: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Negativ:: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Positiv:: Staff and food were excellent. Exceeded our expectations. Beautiful grounds that were immaculately maintained.

Positiv:: EVERYTHING!

Negativ:: I have no complaints.

Positiv:: Best staff service and inclusive deal! I am coming back here again!

Negativ:: There was nothing I did not like about hotel

Positiv:: Lovely room. Staff is friendly. We like the ocean, pool, and food.

Negativ:: Our room is on the ground floor and close to the elevator. The people in the aisle were very noisy & kept us awake until late-night.

Positiv:: Best food

Positiv:: I spoke to a gentleman upon checkout; however, it was quite late and he assured me that someone would be in touch regarding some issues of service and billing the same day. I have never received any correspondence from the hotel as follow-up.

Negativ:: Never acknowledged our anniversary even after asking us several times about our reason for visit Continually served items to my wife that she was allergic to after continually expressing those allergens. Incorrect Billing

Positiv:: Location, attention to detail.

Negativ:: Although there were 11 restaurants, the food had a lot of overlapping, especially breakfast.

Positiv:: Everything was awesome! The staff was great from hotel employee helping us at initial check in to all the help we received. The beach staff and wait staff was excellent. one of the hotel employee was also a great waiter. Highly recommend.

Positiv:: The staff is so warming and so helpful! They go the extra mile.

Negativ:: That I could not stay longer!

Positiv:: This is the best all-inclusive resort I have stayed at. The restaurants are very well styled and the food quality is high. The staff great, rooms are wonderful and amenities are superior. Definitely spring for the club rooms - the added value is great!

Positiv:: Very friendly and fun staff!

Negativ:: There was nothing I disliked

Positiv:: Immaculate upkeep of the property, location, beach, service, food and beach activities (kayaks, hobie cats, paddleboards, snorkeling gear all available for no additional fee.)

Positiv:: Der Service war unglaublich. Alle waren so freundlich. Es gibt viele Restaurants und das Essen war gut. Das Hotel ist groß, aber sehr verbreitet, sodass es sich intimer anfühlt.

Negativ:: Im Badezimmer gibt es keine Privatsphäre.

Positiv:: Die Anlagen sind toll. mochte das Setup sehr. Die Leute waren sehr nett. Wirklich ein super Ort.

Negativ:: Ich mochte die gläsernen Badezimmertüren nicht. Keine Privatsphäre.

Positiv:: Alles ist sauber, lecker und so gestaltet, dass der Gast zufrieden ist.

Negativ:: Die Klimaanlage war nicht stark genug in den Hauptrestaurants.

Positiv:: Das Personal war ausgezeichnet!! Die ganze Anlage war sehr sauber und wunderschön!! Ich werde auf jeden Fall wieder hier übernachten!!

Positiv:: Lage Service Umwelt

Negativ:: Essen Betten Kissen

Positiv:: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Negativ:: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Positiv:: Good service

Negativ:: Terrible Mosquito

Positiv:: Our room and how close the beach was from the pool.

Positiv:: The rooms are amazing. The grounds are beautiful. Many restaurants to choose from. Good food. Very clean!! Stylish. Wonderful staff. We loved our concierge Ignacio. Amazing! Luxury and romance. Perfect for couples!

Negativ:: The spa could be a bit better.

Positiv:: The resort was exceptional both in decor/amenities and staff!

Positiv:: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Negativ:: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Positiv:: The spa, restaurants, activities, room, staff, location, and cleanliness!

Negativ:: No, everything was perfect!

Positiv:: What stood out to us above the amazing room, grounds, amenities, and food was how attentive and caring the staff was to us. Everyone from every level of staff treated us like family. Hotel employee was amazing as the Beach Concierge.

Positiv:: The variety of activities, food and drink. Staff was phenomenal.

Negativ:: Only thing I do not like is the WiFi is extremely slow!

Positiv:: Architektur

Positiv:: room and atmospfere are great...

Negativ:: Breakfast and dineer are very expensive..!

Positiv:: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Negativ:: Nothing to doesn't like there.

Positiv:: The service was the best across the board of any hotel I have been to. Everyone was so gracious and hospitable! The food was exceptional and so were all of the facilities.

Positiv:: Our room was amazing, great view and very comfortable. The food was exceptional at every meal. The service was excellent- above and beyond (everyone- including Alejandro and Abel- butlers, Tomas and Miguel- waitstaff, Patricia- fitness staff, but really everyone) The beach was lovely- excellent snorkeling and swimming, view of sunrise and sunset, comfortable beach chairs with umbrellas. We had a wonderful week- relaxing and enjoyed every moment.

Positiv:: The design.

Positiv:: Grosszügige Anlage mit diversen Restaurants, Bars, Beaches und Pools. Sehr freundliche Mitarbeiter. Grosses Frühstück Büffet mit Life Cooking. Wir kommen wieder!

Negativ:: Die Preise in den Restaurants sind am oberen Limit.

Positiv:: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.

Negativ:: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high

Positiv:: - Durchwegs superfreundliches Personal! (ausser im Spa) - Sehr schöne Anlage an Top Lage. - Sehr gute Restaurants. - Wunderbar geheizter Privatpool in der Villa - Kleines Highlight: Hatten zweimal Besuch von einem Leguan im Garten ;-)) - Hector "the Protector": Der beste Kellner an Pool & Strand (siehe Foto)! So macht Urlaub doppelt Spass!

Negativ:: - Extrem laute Klimaanlage!! Habe das so laut und nervig noch nirgends angetroffen!! Habe ich reklamiert, aber nichts zu machen. Eine zweite Villa wurde mir gezeigt, da war es genau so. Unverständliche Fehlplanung! - Keine harten Kissen verfügbar!! Nur unangenehm weiche synthetische Kissen. Unangenehm warme Bettwäsche (wurde dann immerhin getauscht). - Housekeeping hat eher mittelmässig geputzt, Minibar wurde nur nach mehrfacher Aufforderung nachgefüllt - Nervige Kiesflächen (Steine) im Garten der Villen, man kann da nicht Barfuss laufen - Unverschämt hohe Preise für Massage, wobei die Leute an der Spa-Reception auch noch unfreundlich waren. Nervige Musik bei der Massage. - Das Essen vom Room-Service war im Gegensatz zu den Restaurants unterdurchschnittlich und das bei beschränkter Auswahl!

Positiv:: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were

Negativ:: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa

Positiv:: Breakfast was good, but I really think it should have been included in the cost, given how much the stay was...

Negativ:: Having to pay for breakfast - that's it!

Positiv:: Actually everything...but especially the property/architecture

Negativ:: It is a little bit expensive They should avoid plastic bottles and cans

Positiv:: Wirklich schönes Resort. Wir sind schon seit vielen Jahren in Cancun, aber dies ist unser erster Aufenthalt in einem All-inclusive-Hotel. Der Blog macht einen grandiosen Job. Das Essen war reichlich und sehr gut und es gab zwischen fünf Restaurants eine große Auswahl. Das Personal hätte nicht freundlicher und hilfsbereiter sein können. Der Pool und der Strandbereich sind sauber und sehr schön. Das Fitnessstudio und der Whirlpool waren erstklassig.

Negativ:: Unsere Suite war großartig, mit großen Schiebetüren zum Strand und zum Meer. Enttäuschend war nur, dass es am Ende des Tages keinen Balkon zum Sitzen und Entspannen bei einem Drink hatte. Dies war ein architektonischer Fehler. Auch die Hotels um Le Blanc sind nicht so hoch wie die um unser früheres Hotel, das JW Marriott, herum. Kein großes Angebot, aber bei einem Spaziergang am Strand wahrnehmbar.

Positiv:: Alles

Negativ:: Das obwohl ich eine Bestätigungs-E-Mail von Kajak erhielt, dass meine Reservierung nirgendwo in ihrem System war. Ich möchte Kajak nicht mehr benutzen. Ich war darüber verärgert.

Positiv:: Das Essen und der Service

Negativ:: Wir haben Ocean Front (Blick aufs Meer) gebucht. Wir haben aber nur Partial Ocean View bekommen. Ansonsten gibt es nichts schlechtes zu sagen.

Positiv:: This is an amazing hotel. Staff is super friendly and accommodating. It is clear that much thought was spent on anticipating visitors comfort and pleasure. We would definitely come back if we can afford such a visit again.

Positiv:: I have stayed at many 5 star hotels, including resorts. Our experience at Le Blanc was flawless. What set Le Blanc apart from other places was the staff. The staff are incredibly nice, extremely professional, and truly take care of you during your stay

Positiv:: Everything is great

Negativ:: Nothing

Positiv:: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Negativ:: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Positiv:: Everything is great! Food is better than expected

Negativ:: The only thing I didn’t like was the one thing I paid for, spa package... the facial they didn’t even remove my makeup.

Positiv:: The staff was incredibly helpful, polite, thorough, warm, and welcoming. The service we received was the best we’ve had. Both of our butlers were exceptional. This was the most relaxed I’ve felt in a very long time. Additionally, the property itself is impeccable.

Negativ:: There were times when we felt *too* catered to. We turned on the do not disturb a couple of times, but that didn’t stop staff from ringing the room and seeing if we needed anything. I had an allergy flare up one day that left me mostly bedridden, but I kept having to get up and tell housekeeping and other staff that I was trying to sleep.

Positiv:: The staff went beyond to make me feel Comfortable. Even st the buffet they carried your plates. Beautiful property and very relaxing

Negativ:: The staff reserves some loungers for platinum members. I would have like to known that before booking. They don’t have very many activities or staff entering entertainment. Even for the morning yoga you are supposed to sign up. The played New Age music( music that plays in lobby’s) all day and could have easily played so pop music

Positiv:: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.

Negativ:: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.

Positiv:: Große Räume, gute Unterhaltungsteams, louis war sehr unterhaltsam und hilfreich bei den Poolaktivitäten, tolles und gesundes Essen, zuvorkommendes Personal. Das Roberto Buffet bietet eine sehr einzigartige Speisekarte, erstklassige Lage - zu Fuß in alle zentralen Bereiche. Spektakuläre Außenterrasse.

Negativ:: Das Fitnessstudio und der Pool schließen zu früh (18:00 und 20:00 Uhr), das Fitnessstudio ist zu klein und nicht ausreichend ausgestattet. Die 24-Stunden-Lounge ist nicht belüftet und es riecht immer schlecht.

Positiv:: Das Resort und die Angestellten waren super! Sie halten jeden Zentimeter des Resorts makellos! Auch die Lage ist großartig. Jeder dort geht über und über, um Ihren Aufenthalt großartig zu machen.

Negativ:: Dies war unser erstes Resort-Erlebnis, also war man sich nicht sicher, was zu erwarten war. Obwohl das gesamte Erlebnis großartig war, waren wir ein wenig enttäuscht von Essen, Getränken und Unterhaltung im Resort. Wir fanden sie mittelmäßig, aber nicht schlecht genug, um dorthin zu gehen, wo wir nicht zurückgehen würden.

Positiv:: Alles war toll. All Inclusive ist am besten.

Negativ:: Schwer etwas zu finden, was war schlecht. Würde es wieder tun.

Positiv:: Die Zimmer sind sauber zuvorkommendes Personal

Negativ:: der Regen

Positiv:: Das freundlichste Personal, das ich je erlebt habe.

Positiv:: Fast alles war einfach unglaublich. Der Zimmerservice und der Zugang zum Riu cancun waren ebenfalls ein großer Vorteil.

Negativ:: Die Turnhalle hatte manchmal keine Klimaanlage.

Positiv:: Alles. Vom Zimmer bis zu den Einrichtungen. Die Leute waren so freundlich und hilfsbereit!

Negativ:: Nichts. Alles war großartig!

Positiv:: Perfect location and its got all the amenities you need and staff were friendly

Negativ:: No

Positiv:: Friendly staff

Negativ:: Every thing

Positiv:: Friendly staff, great facilities, wonderful location, extremely clean. Good selection of restaurants and bars.

Negativ:: Some guests "reserve" beach and deck chairs (by placing towels or personal items on them) even when they are not nearby. The hotel says that this is not allowed, but there seems to be no enforcement of that rule.

Positiv:: people there are very nice and friendly and helpful

Positiv:: The staff was super helpful and the service was great

Negativ:: There was no roster of activities and programs. We were literally following the sound for the party and afternoon activities

Positiv:: The friendly services, and the time of year which was not blazing hot, 80 degrees, oh ya.

Negativ:: No

Positiv:: We love the restaurant, the room, the services...Everything

Negativ:: The day I have to leave

Positiv:: The service was excellent great location, good food variety

Positiv:: The Riu Palace Las Americas offers everything I would expect of an all-inclusive hotel. The staff was always very accommodating and friendly. VERY clean! Best thing was no rules!

Negativ:: We had a room with one very large bed, but is was actually 2 queen beds pushed together. They were comfortable but they were made up separately with a crack between. So, with a honeymooning couple, you have to be careful NOT to meet in the middle.

Positiv:: Sehr gehobenes, wunderschönes Resort. Das beste Essen, elegant zubereitet. Das netteste und aufmerksamste Personal, das Sie jemals treffen konnten. Schöne Strände und Poolbereich. Einer meiner Lieblingsorte auf diesem Planeten

Negativ:: Dass ich nicht länger bleiben konnte

Positiv:: Dieses Hotel wäre ein solides 3-Sterne-Hotel mit einem 5-Sterne-Personal gewesen, aber das lässt lauten Nachtclub nebenan ruinieren

Negativ:: Dieses Hotel wäre ein solides 3-Sterne-Hotel mit einem 5-Sterne-Personal gewesen, aber das lässt lauten Nachtclub nebenan ruinieren

Positiv:: Super Hotel, leckeres Essen, ausgezeichnete Lage. Sehr empfehlenswert!

Negativ:: Das Personal ist aufdringlich auf andere Produkte verkaufen

Positiv:: Das Essen war nicht gut, könnten einige Aktualisierungen vornehmen

Positiv:: Staff was great

Negativ:: Night life could have been better

Positiv:: The breakfast was excellent and the hidden garden restaurant..amazing

Negativ:: The first day the housekeeking didnt clean our room.

Positiv:: The food was amazing

Negativ:: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.

Positiv:: Lage, Ausblick, sehr gepflegter Strand, Zimmer, hilfsbereites Personal, Technik auf dem neuesten Stand (stabiles Wifi, viele Steckdosen, Lampen, hervorragende Klimaanlage die einen nicht anzieht, automatische Vorhänge), tolle Cocktails, Essen im Restaurant MB. Auch der Ausflug, den wir über einen Agenten im Hotel gebucht hatten, war toll. Niemand wollte uns etwas verkaufen oder ähnl.

Negativ:: Abendessen nicht auf dem Niveau des Rests. Ausser MB alle Themen-Restaurants im Bereich von Freizeitpark-Essen. Schlechteste Weinkarte ever und sauberes Geschirr war in allen Restaurants eher glückssache. Personal nicht durchgehend gut geschult (mehrere Personen waren nicht über das ganze Angebot informiert. So wurde uns z.B. von 4 verschiedenen Kellnern erklärt, es sei kein Cola zero im Haus, obwohl es welches gab.). Chef-Kellner Cesar reagierte immer umgehend professionell, aber ohne seine Hilfe würden wir heute noch glauben, dass es kein Cola zero gibt. Zögern Sie also nicht, nach Vorgesetzten zu fragen. Damit sind wir gut gefahren. Es ist aber traurig, dass es überhaupt notwenig ist. Auch das Zimmer war nicht jeden Tag gleich sauber geputzt. Generell tut sich das Hotel schwer damit, seine Versprechen, nicht nur rechtlich gesehen, sondern auch „gefühlt“ zu halten. Beispiel: Wir fragten nach einer Partnermassage. „Selbstverständlich gibt es die.“ Ich fand sie zu teuer und wollte nicht. Der Preis beinhalte den ganzen Tag die kostenlose Nutzung des SPAs mit Whirpool, Sauna, etc., wurde uns gesagt. So willigten wir ein. Es war zwar wahr, aber die Bereiche sind geschlechtergetrennt. Ich bin überzeugt, dass die Frau, die uns „beraten“ hatte, sich bewusst war, dass wir die Massage zu diesem Preis nur buchten, weil wir uns auch auf den gemeinsamen Whirpool freuten. Das ist nicht das einzige Erlebnis dieser Art. Ach ja, sparen Sie sich Zimmer mit Terrasse. Auch dort ist Rauchverbot und es gibt keinen Sonnenschutz.

Positiv:: Everything

Positiv:: Great facilities and staff are extremely professional and helpful. The pool and the beach are unbelievable and the service is incredible...never left without a drink! Best service I have ever experienced!

Positiv:: Freundlichkeit des Personals

Negativ:: der kleine Balkon

Positiv:: It was a great experiences for us. The pool was so clean and the view was amazing. The sand of the beach was soft and smooth. I like the buffet restaurant had verity selections of food and veggies, all staff was welcoming and alway nice to us. The mb restaurant offered us a nice dessert and our server knows it was our last night at Live Aqua, so he brought the dessert had " Have a nice trip" and " See you soon" and drawing the trees and ocean on the plate. It was so sweet. I did not realize it is an adult only property which was worth the money for couples or friends to stay. There was live music at the bar almost every night. Room service food was good as well. I did not have time to check out the spa, but once I walk in to the property I can smell the fresh water and nice moist clean. It was my first time visiting Cancun and this resort just make me want to go back soon.

Negativ:: N/A

Positiv:: Service is excellent

Negativ:: Nothing

Positiv:: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.

Negativ:: There is a cabans on the pool and Beach for extra charge which was a bit disapointing, the mb restaurante is not that good as the others and deserts where not good. We would prefer more fresh salads at breakfest.

Positiv:: All the food and restaurants service were perfect. Great staff, awesome menu, great drinks!! There was a guy in charge of F&B department always talking to us to make sure everyhting was good. He was very attentive and nice. Loved the breakfast also. The room was great and very clean. Service at the pool and beach also great.

Negativ:: I didn't like that, just when we arrived a staff approached us to convince that we had to take a 45-60 minutes speech of Posadas Group in order to get discounts on SPA and restaurants that were not included in our package. She was a bit pushy and even said that the weather forecast for the next days was rainy and the SPA would be crowded - which was not true, it was sunny all days. It is not nice when you arrive to have this kind of news, makes you disappointed. The other think that for us was not nice was the chairs/beds on the pool. Nobody told us that it was an additional service, so in the first day, we just chose a place to stay and the person that did the reservation for that bed approached us, making us feel very embarrassed. On the next days, we noticed that it was very hard to choose a place to stay in the pool, all chairs taken and many beds only for additional purchase. Many people would just arrive early in the pool and leave a hat or something in the chair in order to save it for later.

Positiv:: Alles war großartig. Super Personal. Super Essen. Super Service

Negativ:: Pool und Strand Eingang riecht wie wet Teppich.

Negativ:: Ich wurde diskriminiert

Positiv:: Der Service war wirklich gut

Positiv:: Ich war vom Aufenthalt hier begeistert. Das gesamte Personal, das dort arbeitete, war so freundlich und nett. Sie kannten unseren Namen in der zweiten Nacht. Wir fühlten uns wichtig. Die Zimmer waren immer sauber und die Zimmerreinigung sorgte dafür, dass das Zimmer immer gut aussah und kam sogar nachts zurück, um sicherzustellen, dass wir Handtücher oder Brille brauchten. Die Kellner und die Jungs waren unglaublich. Alles, was wir brauchten, sie haben uns bekommen, es war unglaublich. Ich habe noch nie in einem Ort übernachtet, der auf alle unsere Wünsche und Bedürfnisse sehr professionell zugeschnitten ist.

Positiv:: Alles in allem Ambiente, freundliches Personal, tolle Lage.

Negativ:: Keiner

Positiv:: Die Aussicht und die Größe des Zimmers war sehr schön.

Negativ:: Der Service. Einige Richtlinien und Regeln wurden mir nicht mitgeteilt, so dass es einige Probleme gab. Hat nicht die gleiche Warmherzigkeit und Servicequalität versprüht wie andere Hotels in der Gegend. Insgesamt enttäuscht.

Positiv:: Everything

Negativ:: Nothing, it was perfect

Positiv:: Amazing View.

Negativ:: Old elevators.

Positiv:: I like everything about this property very clean

Positiv:: The room was wonderful! The bed was so comfy and everything was remodeled to perfection! The location was great right across from Fred’s (awesome food) and away from the touristy location of downtown-but just a short ten minute taxi drive away should you want to venture out!

Negativ:: N/a

Positiv:: Great location, lovely pools.

Positiv:: It was a great experience!

Negativ:: I would have liked Ocean Front. I wasn't aware of the difference with Ocean View.

Positiv:: Very good and confortable place. Excellent service.

Negativ:: The room is a little bit dark.

Positiv:: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!

Positiv:: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.

Negativ:: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?

Positiv:: Gute Betten, Anlage sauber, viel Platz an den Pools und am Strand (aber auch weil es nicht voll war)

Negativ:: Frühstücksbuffet miserabel. Nur “Zuckerzeug” für Amerikaner. Kein Müsli, kein Quark, keine frischen Säfte. Und untrinkbarer Kaffee

Positiv:: Alles

Negativ:: Public beach hätte öfter von den Algenmassen befreit werden müssen

Positiv:: Premium Hotel direkt am Strand. Fast alle Zimmer mit Meerblick und bester Ausstattung. Gross und sehr komfortabel. Sehr leckeres Frühstück sowie Abendessen in den unterschiedlichen Restaurants. Sehr freundliches Personal am Empfang.

Negativ:: SEAWEED am Strand. Strand seit April 2019 nicht nutzbar. Es war Juli als wir da waren. Geräumt wird nichts. Unbedingt vorher die seaweed Situation checken wenn man unbedingt an den Strand / ins Meer will. Personal am Pool könnte etwas netter sein..

Positiv:: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Negativ:: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Positiv:: Beach location

Negativ:: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Positiv:: Beach.

Negativ:: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.

Positiv:: Palace Resorts are always an enjoyable experience

Negativ:: No

Positiv:: Schöner Pool, schöner Strand, sehr freundliches und talentiertes Personal, das Essen war großartig, Getränke waren großartig.

Negativ:: Keine Auswahl an Alkohol im oberen Regal.

Positiv:: Show at night was fantastic!

Negativ:: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.

Positiv:: Friendliness of staff/drinks/food/beach/pools

Negativ:: Some things weren’t fixed soon/had to report several times.

Positiv:: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.

Negativ:: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.

Positiv:: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.

Negativ:: The front desk staff they don't have empathy.

Positiv:: Some of the staff people were very nice.

Negativ:: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.

Positiv:: Das Personal ist sehr aufmerksam, die Küche im Hotel sehr sehr lecker.

Positiv:: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.

Negativ:: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.

Positiv:: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.

Negativ:: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.

Positiv:: Die Lage hervorragend. Super freundliches Personal.

Negativ:: Wir hatten eine Ocean Front Villa gebucht. Mußten Uprate zahlen um ein Zimmer in der unteren Etage ( direkt am Wasser) zu bekommen.

Positiv:: We were very pleased with every aspect our stay at the Iberostar Cancun.

Positiv:: Nice and helpful people, very good food (with one exception)

Negativ:: Slow elevators, horrible Japanese restaurant

Positiv:: Großartige Sitzgelegenheiten und übermäßiger Service waren wunderbar... aber

Negativ:: Ich war nüchtern. Ich war höflich, aber der Barkeeper am zweiten bis letzten Tag meines Aufenthalts schüttete mir einen Mojito mit flacher Limonade. Bier, das zweimal halb schaumig war. Tequila schoss ohne Salz auf den Rand, wie er es mit dem vorherigen Kunden tat. Ich war einer von drei Leuten an der Bar. Ich beleidigte ihn irgendwie, alles, was ich war nett und höflich zu ihm.

Positiv:: Alles

Positiv:: Service, Essen, Lage und Unterhaltung

Positiv:: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Negativ:: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Positiv:: Very clean and up to date. Professional friendly staff.

Negativ:: I can't think of anything that we didn't like.

Positiv:: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Negativ:: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Positiv:: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Negativ:: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Positiv:: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Negativ:: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Positiv:: The staff

Negativ:: Outdated. Rooms sub par. Allow smoking

Positiv:: Riu Palace Peninsula is a classy hotel for all ages! The staff are all nice and attentive to your needs. They have good selections of food at the buffet restaurant. They have fun activities everyday (foam pool party is the best) unlimited food and drinks!

Negativ:: Not really an issue but this hotel is located 10-20 minutes aways from the heart and night life of cancun. You need to ride a bus ($1) if you want to just walk and visit the souvenir shops and the luxury lane/shops. Bus stop is 1-2 min walk from hotel.

Positiv:: The architect the people where so friendly and kind

Negativ:: No nothing at all

Positiv:: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Negativ:: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Positiv:: The waiters at the restaurant made it feel like home.

Negativ:: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Positiv:: The hotel was decorated nicely. The room was adequate as well.

Negativ:: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Positiv:: excelente lugar muy completo dispuesto a repetir la experiencia.

Positiv:: Schöner Pool und Bars. Komfortable Zimmer. In der Nähe vom Strand.

Negativ:: Personal wollte immer Trinkgeld. Die Zimmer sind nicht sauber. Abends gabs nichts zu tun. Zu wenig Alkohol in den Drinks. Wenig Auswahl an Speisen.

Positiv:: Das Essen war super

Negativ:: Timeshare Verkäufer sind ärgerlich

Positiv:: Außergewöhnlich freundlicher Service, der sowohl für englisch- als auch für spanischsprechende Personen leicht zugänglich war. Gute Auswahl an Speisen. Die Einrichtungen und das Gelände waren gut instand gehalten. Sehr saubere Zimmer mit Trinkwasser im Zimmer. Sehr großer Strand mit Bar am Strand. Meeresschildkröten legten während unseres Aufenthalts Eier am Strand und wir konnten an einer der Nächte Babyschildkröten in den Ozean bringen. Ich würde in Zukunft definitiv wieder hören.

Positiv:: Das Essen war toll, sowie die Lage. Super Service im gesamten Hotel.

Negativ:: Die Betten waren nicht sehr bequem

Positiv:: Am Strand, kostenlose Getränke

Negativ:: Das Personal war unhöflich. Die Zimmer und die Restaurants waren warm und stickig. Der Service war schlecht.

Positiv:: The bartenders did a better job at making cocktail drinks than the diamond-rated hotel we went to for a day pass only at Playa. Also, all staff here gave excellent services!! The beach is blue and beautiful unlike the ones at Playa. The food in all restaurants were really delicious! The steak at San Telmo was my highlight!

Negativ:: Pool closes at 7 pm. I think that's early. Would be nice if it's open til 9 pm.

Positiv:: The food was the best I have ever had in any hotel. No wishes were left open. The staff was always very dedicated and friendly. The beach was most amazing. Water quality and cleanliness were astonishingly great. Overall, I would totally recommend Fiesta Americana Condesa.

Negativ:: Two small things did not work out the way we expected: 1) we had no balcony and expected one according to the pictures 2) they just couldn't manage to give us information on the laundry service, after 3 inquiries, so we had our stuff washed somewhere else. Also, the hotel is located in the midst of the hotel zone in Cancun, making trips to any historical sights very long, as compared to a hotel somewhere else on the Riviera Maya. But considering the quality, I'd probably go for FA again.

Positiv:: Great buffet food and newly refurbished buffet room. Enjoyed the seafood restaurant next to the beach. Nice access to beach and swimming pools

Negativ:: One of the outdoor restaurants under major construction. Quite a lot of dust and noise. Lack of bathrooms outside, where are bathers going to the toilet?!

Positiv:: The restaurants were very good.

Negativ:: Just one bathroom around of pools.

Positiv:: Das Hotel war einfach super für uns! Wir haben in dem Hotel unseren Urlaub in Mexiko ausklingen lassen und wären sogar noch ein bisschen länger geblieben. Alles war einfach perfekt zum ausruhen und der Strand mega. :)

Positiv:: Oceanfront room has an outstanding view! Great all-inclusive breakfast and lunch buffets

Negativ:: Rooms are a bit old, need renovation esp bathrooms.

Positiv:: The beach is the best beach you can get and the the staff is super friendly and sweet. I loved it there

Positiv:: Good breakfast and also good location. and all staffs are very kind.

Positiv:: - Lokation/Zimmer waren schön - Trotz später Ankunft haben wir noch ein Abendessen bekommen

Negativ:: - Das Hotel wollte uns zunächst das dreifache vom gebuchten Preis berechnen... - Buffetauswahl

Positiv:: Everything at this resort is above excellence. I can not say one bad thing from the service, food, friendliness, cleanliness etc. This place is absolutely amazing on every level and a must stay for you! I can’t begin to say how wonderful every single employee is and they all really cater to your vacation needs to make it perfect. Outstanding resort. Can’t wait to go back!!!

Negativ:: Laute Musik am Pool dröhnt bis in die Zimmer, Bettwäsche war noch feucht, starker Geruch im Badezimmer

Positiv:: Wir sind nach 1 Woche New York zum entspannen für 1 Woche nach Cancun in dieses wunderschöne Hotel gekommen. Eine gute Wahl! Ab der ersten Minute bis zum auschecken fehlte es uns wirklich an nichts. Wir wurden mit kühlen Getränken sehr freundlich empfangen. Unser Zimmer mit Lagunenblick war sehr schön, geräumig und bestens ausgestattet. Täglich wurde die Minibar aufgefüllt- im AL alles enthalten. Das gesamte Personal war immer überaus freundlich und sehr aufmerksam. Das Essen, was soll man sagen ... 5* sind zu wenig, um das zu beschreiben. Immer eine große schmackhafte Auswahl und tolle Kreationen. Ein großes Lob an die Köche ! Überall war es stets sehr sauber. Der Poolbereich ist toll mit eigener Bar. Kostenlose Handtücher stehen immer zur Verfügung, sowie ausreichend Liegen. Im gesamten Außen/Poolbereich gibt es mehrere Restaurants, die tagsüber zum Snack einladen. Der Strand, mit direkten Zugang, war sogar recht leer und sehr schön. Auch hier alles sauber! Für die Meeresschildkröten wurde am Strand ein Bereich geschaffen, wo ihre Eier aufbewahrt werden. Und wenn man Glück hat, so wie wir es erleben durften, ist man Zeuge wenn die kleinen geschlüpft sind

Negativ:: Es gibt nichts zu bemängeln :) Am Strand gibt es zwar genug Liegen, aber zu wenig Schattenspender. Das könnte verbessert werden :)