Extended Stay America Philadelphia - Airport

Kayak/booking.com messed up my reservation

Negativ: Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.

Positiv: The bed and chairs were clean and comfortable

Negativ: Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.

Negativ: Staff was terrible and the rooms were disgusting.

Negativ: Took half hour to check in, initially sent to wrong room with other guests inside..

Get what you pay for.

Positiv: The proximatity to the freeway.

Negativ: Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.

Positiv: Location was adequate and nice and clean room.

Negativ: There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.